I bought a straight stitch plate, a while ago, but when I was changing it, I managed to break off one of the lugs on the back side of the plate. I couldn't believe it, as I am so careful with the machine. I phoned up my dealer, who is 280 miles away, and I received a new lug in the post. I also managed to include a smaller embroidery hoop as well in the order (a very late Christmas present!). It was really easy to put on the new lug. The assistant, who is a marvel on the machine, said she had done the exact thing, and in future, when I am changing plates, I HAVE TO LOWER THE FEED DOGS. It works like a charm. It is much easier to get the plate on, and I no longer worry about breaking anything. Thank you, David Drummond, Edinburgh. You have saved the day again!!